Emotional intelligence (EI) is sometimes referred to as Emotional Quotient or Emotional Literacy. Individuals with emotional intelligence are able to relate to others with compassion and empathy, have well-developed social skills, and use this emotional awareness to direct their actions and behavior. The term was coined in 1990 by psychologists John Mayer and Peter Salovey. In 1995, psychologist/journalist Daniel Goleman published the highly successful Emotional Intelligence, which built on Mayer and Salovey’s work and popularized the EI concept. The workshop attempts to equip the participants with different aspects of the emotional intelligence philosophy to promote a more productive working relationships, better outcomes, and enhanced personal satisfaction..
What Will I Learn From This Course?
A highly interactive and practical methodology will be utilized. Consists of seminars, group discussions, video presentations, mini case discussions, individual and group “hands-on” exercises, as well as plenty of self-reflection sessions.
Course Outline for This Programme
- What is emotional intelligence?
- Why worry about emotional intelligence?
- Emotional Intelligence and social intelligence
- The EI framework
- Assessing personal Emotional Quotient (EQ)
- Personal Emotional Intelligence evaluation
- Managing emotions
- Motivating oneself
- Social skills
- Seeing the Other Side
- Giving in Without Giving Up Life
- Positions – You and Only You Can Choose Your Mindset
- Self-Regulation/Managing Emotions (ME)
- Find Your Self-Control
- Using Coping Thoughts
- Using Relaxation Techniques
- The balance between optimism and pessimism
- The power of re-framing
- Goal and direction setting
- Barriers to empathy
- Developing your empathy skills
- Using empathy-based language
- Communicating empathy to others
- Elements in social skills
- Creating impact and influence
- Creating a powerful first impression
- Verbal and non-verbal aspects
- How to accurately perceive emotions
- Use emotions to facilitate thinking
- Understand emotional meanings
- Manage emotions
- Self-assessment on EI skills
- Areas of development
- EI personal action plan development