While there are many applications and platforms in the market that allow remote communication and video conferencing, it is important to ensure that only suitable ones are chosen when training is conducted by live online delivery. This is to ensure that the training experience is not compromised by the delivery method.

To ensure that the training delivered live online is effective, the platform/application on which the content is delivered must include the following features:

1. User login/attendance monitoring;
2. Document sharing;
3. 2-way communication; and
4. Ability to generate reports on user activity and event logs.

When delivering training via live online platforms, the stability of the internet connection, as well as sufficient bandwidth, are two (2) crucial factors in ensuring smooth delivery of the content. As such, training providers and trainers must carry out sufficient testing before any such training is carried out to ensure that the delivery will be consistently smooth throughout the training period.

Training providers/Organisers are also required to provide access to the live online training session for HRDF officers to conduct the inspection. This access must be emailed to [email protected] at least 24 hours before the commencement of the training. The email should also have the following details:

1. HRDF Grant Reference Number;
2. Employer Name;
3. Training Date and Time; and
4. Participant Name Listing.

Training providers/Organisers must also keep the video records of these live online training sessions for at least two (2) years. Training providers/Organisers should be able to provide these records when required by the HRDF officers.

Training effectiveness evaluation is compulsory for all training that is delivered live online. This is for HRDF to continuously monitor the effectiveness of training conducted in this way.