Effective Negotiation Skills Training That Drives Results
Effective communication helps people work together without confusion. This training guides you to speak with purpose and listen with care. The right words help you reach clear, productive agreements during a meeting or a simple conversation.
This course shows you how to build trust, ask meaningful questions, and confidently explain your ideas. You will practise simple ways to stay calm, think clearly, and respond wisely in every conversation. Whether you’re a student or a work professional, these lessons make daily communication more productive and effective.
Course Info
The ability to effectively negotiate is a vital ingredient to the success of all business and technical professionals. These professionals often negotiate with both internal and external parties in relations with sales, purchasing, contract, collaboration and project related scenarios. This 2-days training program provides middle managers a practical negotiation framework that could be used to develop meaningful and long-lasting relationships with prospective stakeholders from within and outside the organizations. The program is organized around practical and realistic negotiation exercises.
What Will I Learn From This Course?
Plan, prepare and conduct win-win negotiations to develop long term commitment with other parties
Understand the critical issues that influence the outcome of a negotiation process
Master effective negotiation skills and maximise value in their negotiations
Negotiate with confidence, develop greater negotiation consciousness and close business deals efficiently
Develop an effective negotiation strategy that is flexible and appropriate in various circumstances
Target Audience
Executive, Young Managers, Middle Managers and etc
Methodology
This is a highly interactive programme and focuses on the practical aspects of realistic negotiation skills development through experiential learning. The programme consists of lecture cum workshops, role-plays, demonstrations, self-analysis, individual and group exercises, video presentations, and group discussions using practical negotiation case applications.
Course Outline for This Programme
Module: Negotiation dynamics
a. Negotiation scenarios at workplace
b. Challenges faced during negotiations
c. The nature and types of negotiations
d. Traditional versus new negotiation trends
Module: Stages of successful negotiations
a. Preparation (Pre-negotiation)
b. Opening (Introduction/Setting the stage)
c. Bargaining (Counter negotiation)
d. Closing (Concluding the deal)
Module: The power of preparation
a. Importance of preparation
b. Key factors involved in preparation
• Negotiable Vs Non-negotiable items
• Three levels of objectives
• BATNAs
• Concessions
• Information about other party
• Negotiation style selection
c. Strengthening bargaining power and BATNAs
d. The negotiation preparation checklist
Module: The art of negotiating
a. Selecting the right negotiating style
• Conquering
• Conceding
• Compromising
• Collaborating
b. Opening, bargaining and closing strategically
c. Handling multiple issues
d. Handling objections and disagreements
e. Counter negation tips and strategies
Module: Enhancing confidence, trust and rapport
a. Strengthening rapport during negotiations
b. Using right verbal and no-verbal techniques
c. Questioning skills during negotiations
d. Portraying confidence and building trust
Module: Negotiation case studies and role plays
a. Negotiation preparation
b. Enhancing BATNAs
c. Handling difficult negotiators
d. Focusing on key issues
e. Trading concessions
f. Counter negotiation
Module: Negotiation action plan
a. Evaluating your negotiation skills
b. Personal action plan for successful negotiation
Course Benefits
Discover the Power of Clear Thinking
Shape your thoughts before you speak. This course helps you organise your ideas and speak with purpose. When your words make sense, others understand quickly and respect your views.
Use Smart Steps to Get Results
Master the steps that bring better outcomes. You’ll practise asking useful questions, choosing the right words, and listening in ways that make people feel respected. These smart actions help you move every conversation forward.
Spot Hidden Clues in Every Conversation
Notice more than words. You’ll learn how to read body movement, hear voice tone changes, and sense emotions. These clues help you choose better responses and guide the talk in the right direction.
Perfect for Teams and In-House Training
This course fits individuals and teams. It supports group learning or in-house training, helping teams speak clearly, plan together, and solve issues quickly. Everyone leaves with useful tools for real conversations. As part of our broader soft skills training approach, negotiation lessons strengthen how people work, think, and collaborate in daily situations.
FAQs
Important negotiation skills include asking direct questions, spotting what others truly need, thinking quickly, using calm and fair words, and solving problems without stress. These negotiation skills help you build strong and fair conversations.
This course is perfect for professionals, students, and anyone who wants to speak clearly and work well with others. It supports people who want to improve how they share ideas and settle disagreements.
Yes, the training suits new learners. It shows easy steps to learn fast. You only need a willingness to practise and a desire to understand how good communication works.
Previous clients that we have conducted training with:
THE COFFEE BEAN & TEA LEAF MALAYSIA
SWIS RESOURCES SDN BHD
CYPARK RESOURCES BERHAD
