Problem Solving and Decision Making

Equip yourself with effective work-related problems solving skills.


2 days
All levels
0 lessons
0 quizzes
0 students

Course Info

In any organisation, everyone encounters problems and faces critical decisions. This course aims to familiarise the participants with the necessary skills, motivation, tools and techniques in systematically solving day-to-day problems at the workplace. By attending this course, the participants will equip themselves with effective strategies in identifying, analysing and solving work related problems situations. Participants in teams will undertake a real-life work related problem solving simulation during the training session

What Will I Learn From This Course?

Enhance their ability to think critically when dealing with work related problems

Understand the systematic framework for identifying, analysing and solving work related problems

Analyse problems, apply analytical reasoning and derive at conclusions when finding root causes

Propose effective solutions and plan alternative implementation plans

Target Audience

Selected participants of maximum 20 persons


A highly interactive and a case-study oriented methodology will be utilized. Consists of seminars, group discussions, video presentations, mini case discussions, individual and group “hands-on” exercises, as well as plenty of self-reflection sessions.

Course Outline for This Programme

  • Why think critically?
  • Critical thinking components
  • Applications of critical thinking
  • Brain dominance assessment
  • Critical thinking in problem solving
  • Pitfalls in problem solving efforts
  • Reactive vs proactive approaches
  • Types of problems
  • The PDCA cycle
  • The 5-Step PSDM framework
  • The Team-oriented problem solving
  • Problem solving competencies
  • Problem definition
  • Root cause analysis
  • Determining solutions
  • Implementing the action plans
    • Preventing recurrence
  • IS and IS-NOT analysis
  • Fishbone diagram
  • Elimination process
  • Why-why analysis
  • Pareto chart
  • Scatter diagram
  • Decision making dyanmics
  • Steps in decision making:
    • Identify the decision
    • Gather information
    • Identify alternatives
    • Weigh the evidence
    • Choose among alternatives
    • Take action
    • Review the decision
  • Force Field analysis
  • Decision matrix
  • Application of the 7 steps
  • Presentations
  • Review and reflections
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A. Nagappan

Nagappan is an enthusiastic and dynamic trainer, consultant, author and motivation speaker. He has trained an extensive number of business and technical professionals, lecturers, students, and parents on a variety of areas. His personal mission is to train, educate, motivate and empower individuals, teams and organizations in achieving excellence. Nagappan’s areas of training specialty includes a wide spectrum of soft skills. He is the author of the book “The Negotiating Edge: Strategies to create a win-win outcome.”

He has more than 18 years of hands-on experience in education and training, in most of which have been spent on “people development”. He had served as the Group Training Manager for several well-diversified public-listed manufacturing and service companies in Malaysia, where his focus were on personal, professional and organizational development training. Besides that, he has also held the position of Director of Studies for a leading IT educational institution in Malaysia.

Nagappan had obtained his Bachelor of Science (BSc) in Management and Information Technology from the United States (USA) and a MBA from Charles Sturt University (Australia). In addition, he had also undergone a practitioner certification training in NLP (Neuro-Linguistic Programming), a modern communication psychology certification, in Australia. He actively uses the concepts of NLP (Neuro Linguistic Programming) and ALP (Accelerated Learning Principles) in all training programs that he conducts to enhance the learning outcomes and effectiveness among the participants.

A Certified NLP Practitioner with the IANLP (International Association of NLP, Australia), Nagappan conducts various training programs on personal, professional and organizational development throughout the Malaysia. He has conducted an extensive number in-house programs and public seminars in Malaysia.