Behavioural Event: Interview Skills - TED Learning

Introduction

This program aims to establish efficient human resource recruitment and selection process as well as reducing time taken to interview and select qualified candidates.

Moreover, Behavioural Event Interview technique ensure new hire job fits and productive in the work.

Course Objectives

At the end of the session, participants would be able to:

• Describe what BEI is
• Differentiate between BEI and the traditional methods
• Use BEI techniques in interviewing candidate
• Map it to organisation’s recruitment & selection processes
• Establish clear criteria for employee selection and assessment
• Establish an efficient recruitment and selection process
• Reduce time taken to interview and select qualified candidates
• Maximise new hire’s productivity and ensure job person fit
• Increase retention of all new hires, especially during the first two years
• Be more objective and fair at selecting suitable candidates

Course Outline

MODULE 1 – INTRODUCTION TO BEI

1. The recruitment & selection processes & tools
2. What is & why BEI?
3. BEI vs Traditional interviewing techniques

MODULE 2 – INTERVIEWING PREPARATION

1. Overview of the competency model
2. Determining candidate’s competencies
3. Candidate profiling

MODULE 3 – THE STAR TECHNIQUE

1. Starting the interview
2. Topic-opener questions
3. Open-ended questions
4. Accomplishment questions
5. Direct competency probes
6. Exploring the critical incidents
7. Active listening
8. Spotting lies
9. Closing the interview

MODULE 4 – ELICITING & INFLUENCING

1. Candidate’s interest & motivation
2. Matching needs (individual with organisation)
3. Selling the organisation

MODULE 5 – MAKING SELECTION & DECISION

1. Preparing recommendations
2. Reaching consensus
3. Role Play