Effective Communication and Interpersonal Skills

Communication and interpersonal effectiveness ultimately ensures the success of every professional in a corporate environment.


2 days
All levels
0 lessons
0 quizzes
0 students

Course Info

Communication and interpersonal effectiveness ultimately ensures the success of every professional in a corporate environment. By attending this 2-days training, participants will be able to sharpen their interpersonal and communication competencies when dealing with others at the workplace. They will become interpersonally receptive and sensitive towards others and maximize their interactions with both internal and external parties.

What Will I Learn From This Course?

Understand the importance of effective interpersonal skills at workplace

Sharpen their current interpersonal skills when dealing with others during face-to-face encounters

Learn various personality types and suit one’s communication strategy with them so as to maximise the outcomes

Enhance their interpersonal interactions with individuals, small groups and even customers

Carry out a self-assessment on their current interpersonal effectiveness and propose ways to enhance them

Step-by-Step Approach will be demonstrated on how to apply these powerful negotiation tools and techniques so you are in control right from the pre-planning phase through to winning and closing the deal.

Target Audience

Executive, Managerial level.


This is an intensely interactive workshop that utilizes many practical, experiential learning techniques and team thinking approaches. Consists of lectures, case studies, and group discussions.

Course Outline for This Programme

  • What is interpersonal communication skills?
  • Interpersonal skills and professional effectiveness
  • Common pitfalls among professionals at workplace
  • Workplace success and interpersonal effectiveness
  • Types of interpersonal interactions at workplace
  • Common problems faced by professionals
  • Interpersonal communication with subordinates
  • Factors that influence interpersonal effectiveness
  • Communicating with bosses
  • Communicating with subordinates
  • Communicating with peers
  • Communicating with external parties
  • The DISC Personality profiling
  • 3 types of communication styles
    i. Passive
    ii. Assertive
    iii. Aggressive
  • Merits of each communication style
  • Essentials of listening skills
  • Effective feedback skills
  • Empathizing with others
  • Rapport building skills and reframing skills
  • The purpose of influence
  • The laws of influence
  • Impact and influence elements
  • Influencing strategies
  • Determining areas of improvement
  • Developing personal action plan
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A. Nagappan

Nagappan is an enthusiastic and dynamic trainer, consultant, author and motivation speaker. He has trained an extensive number of business and technical professionals, lecturers, students, and parents on a variety of areas. His personal mission is to train, educate, motivate and empower individuals, teams and organizations in achieving excellence. Nagappan’s areas of training specialty includes a wide spectrum of soft skills. He is the author of the book “The Negotiating Edge: Strategies to create a win-win outcome.”

He has more than 18 years of hands-on experience in education and training, in most of which have been spent on “people development”. He had served as the Group Training Manager for several well-diversified public-listed manufacturing and service companies in Malaysia, where his focus were on personal, professional and organizational development training. Besides that, he has also held the position of Director of Studies for a leading IT educational institution in Malaysia.

Nagappan had obtained his Bachelor of Science (BSc) in Management and Information Technology from the United States (USA) and a MBA from Charles Sturt University (Australia). In addition, he had also undergone a practitioner certification training in NLP (Neuro-Linguistic Programming), a modern communication psychology certification, in Australia. He actively uses the concepts of NLP (Neuro Linguistic Programming) and ALP (Accelerated Learning Principles) in all training programs that he conducts to enhance the learning outcomes and effectiveness among the participants.

A Certified NLP Practitioner with the IANLP (International Association of NLP, Australia), Nagappan conducts various training programs on personal, professional and organizational development throughout the Malaysia. He has conducted an extensive number in-house programs and public seminars in Malaysia.