Introduction

Competency model is an important tool in the Training Needs Analysis (TNA). Participants will learn which competencies are the best to harness to get the good result. In addition, mastering 5 phases of training need analysis. Nevertheless, learn to use appropriate tool and approach for the Training Need exercise in training department.

Course Objectives

At the end of the session, participants should be able to:

• Understand competency model and its usage in human capital development
• Understand which competencies are the best to harness to get good results
• Appreciate 5 phases of the training cycle
• Describe Training Needs Analysis (TNA) & its purpose
• Determine the sources of data and the collection methods
• Determine the most appropriate approach of TNA
• Determine effective tools for the TNA exercise
• Communicate results of TNA to stakeholders

Course Outline

MODULE 1 – THE COMPETENCY MODEL

1. What is competency
2. The functions of competency models
3. Competency model and ADDIE model

MODULE 2 – UNDERSTANDING OF TNA

1. Perceived versus Reality
2. When it is used & benefits
3. TNA deliverables
4. The TNA cycle
5. TNA methodology

MODULE 3 – PLANNING STAGE

1. Background study and the stakeholders
2. Establishing objectives
3. Establishing team
4. Establishing scope, timescale and methodology
5. Determine sources (Job Analysis, Task Analysis, Performance Analysis)
6. Determine performance outcomes
7. Communication plans

MODULE 4 – DESIGNING & IMPLEMENTING STAGE

1. Determine instruments
2. Linking instruments with desired outcomes
3. Preliminary review and validation
4. Conducting the TNA exercise
5. Collating TNA inputs

MODULE 5 – ANALYSING STAGE

1. Individual analysis
2. Group analysis
3. Organisational analysis
4. Optimising data
5. Validation process

MODULE 6 – COMMUNICATING RESULTS

1. Methods and tools
2. TNA reports
3. TNA results presentation
4. Securing commitments

MODULE 7 – REVIEWING TNA PROCESS & RESULTS

• Individual reflection
• Group reflection
• Enhancement and moving forward

Who had attended this training?

1. Bank Negara
2. Golden Screen Cinema
3. Valuecap Sdn Bhd
4. i-VCAP Management Sdn Bhd
5. Diethelm Malaysia Sdn Bhd
6. Radicare (M) Sdn Bhd