Course Overview
In this course, participants will gain a comprehensive understanding of Generative AI (GenAI) and its applications in customer-facing roles. The course begins with an introduction to the fundamental concepts of GenAI, highlighting the differences between traditional AI and GenAI. Participants will explore practical examples of how GenAI can be utilized in sales, customer service, and account management to enhance efficiency and productivity.
The next module delves into the basics of prompt engineering, a crucial skill for generating effective AI content. Participants will learn about the role of prompts, the distinction between simple and complex prompts, and how to craft effective prompts for various use cases. Hands-on activities will allow participants to create and test their own prompts using popular GenAI tools such as ChatGPT, Claude, or Mistral.
Following this, the course covers the application of GenAI in generating Requests for Proposals (RFPs) and reports. Participants will engage in hands-on exercises to engineer prompts for RFPs and draft reports for hypothetical clients. This practical approach ensures that participants can apply their skills directly to real-world scenarios.
Finally, the course explores the creation of presentations and infographics using AI tools like Canva. Participants will learn about the benefits of using AI for visual content creation and engage in step-by-step activities to build presentations or infographics based on given topics. By the end of the course, participants will be equipped with valuable skills to leverage GenAI in their everyday tasks.
Course Objective
- Understand key concepts and differences between traditional AI and Generative AI.
- Generate Requests for Proposals (RFPs) and reports through prompt engineering.
- Develop hands-on experience in crafting prompts using popular GenAI tools.
- Create visually appealing presentations and infographics using AI tools.
- Learn practical applications of GenAI in sales, customer service, and account management.
- Apply learned skills directly to real-world scenarios.
- Master the basics of prompt engineering for generating effective AI content.
Course Duration
This course runs for 4 hour(s)
Methodology
Lecture, Labs, Q&A
Target Audience
- Students
- Entry Level
- Retired
- Engineers
- Mid Level Managers
- Senior Managers
Course Outline
- Definition and key concepts
- Differences between traditional AI and GenAI
- Practical examples in sales, customer service, and account management
- Benefits of GenAI for efficiency and productivity
- What is prompt engineering?
- The role of prompts in generating AI content
- Simple vs. complex prompts
- Crafting effective prompts for different use cases
- Hands-on: Participants will create and test prompts using a GenAI tool (e.g., ChatGPT, Claude, Mistral)
- Prompt engineering an RFP
- Hands-on: Creating an RFP for a hypothetical client
- Prompt engineering for drafting and editing reports
- Hands-on: Generating a report for a hypothetical client
- Overview of popular AI tools for presentations (e.g., Canva)
- Benefits of using AI tools for visual content
- Hands-on: Building a presentation step-by-step using an AI tool
- Creating infographics with AI tools
- Hands-on: Participants create a presentation or infographic based on a given topic
Itinerary
Time | Day 1: Description |
08.50am – 09.00am | Participants attendance |
09.00am – 10.30am | Introduction to Generative AI Basics of Prompt Engineering |
10.30am – 10.45am | Morning Tea break |
10.45am – 01.00pm | Generating RFPs and Reports with GenAI Creating Presentations and Infographic with AI Tools |
01.00pm | Class End |
