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  • 12-07, Binjai 8 Premium SOHO, No. 2 Lorong Binjai, 50450 Kuala Lumpur
  • Phone: +603-2742 1828
  • training@ted.com.my

EXECUTIVE DEVELOPMENT PROGRAM - TED LEARNING - TED Learning

Introduction

In the competitive business environment, organization need to widen their pool of executives who have strong leadership potential to be future Managers. Organization need only the BEST talent and they need to be trained and developed this talented people to meet the future challenges. Companys need to invest on their Human Capital Today for Tomorrow.

Course Objectives

  • Enhance executives leadership and management skills to meet future management challenges.
  • Develop a team of highly motivated executives with personal and professional mission, best aligned with organizational vision and mission.
  • Train and develope a pool of talented and business minded executives ready to meet organization growth and expansion
  • Groom executives with professional image and strong personal branding for succesion planning and career advancement

Course Outline

DAY 1

MODULE 1: CHANGE MANAGEMENT

  1. Winds of Change
  2. Paradigm Shift
  3. Global Predictor of Success
  4. Achiever Mindset
  5. Resilience In Challenging Times

MODULE 2: BE PREPARED TO LEAD

  1. Visionary Leadership
  2. Persona of a Leader
  3. Personality and Character
  4. Inspire , Influence and Impact
  5. Strategies for Building trust
  6. Expanding your circle of influence
  7. Leadership Profiling

MODULE 3: PEOPLE ENGAGEMENT

  1. Building Interpersonal Relationships
  2. Communicating for Effectiveness
  3. Barriers to effective communication
  4. 4 Levels of Listening
  5. Valuing Differences
  6. Win Win Aggreements
  7. Coaching and Counselling

DAY 2

MODULE 4: EFFECTIEVE TIME AND STRESS MANAGEMENT

  1. Time and You
  2. The clock and the compass
  3. Urgency and importance
  4. Time Traps & procrastination
  5. The Stress Cascade
  6. What matters Most ( Managing Priorities )
  7. Time Management Matrix
  8. Exercise: Where are you in the Burnout scale?

MODULE 5: CUSTOMER CENTRICE CULTURE

  1. Achieve Superior Service
  2. Increase Customer Loyalty
  3. The Cost of Customers
  4. Levels of Customer Sevice
  5. Customer Service Measurement
  6. Going the Extra Mile

MODULE 6: KAIZEN : MANAGEMENT SYSTEM FOR CONTINUOS IMPROVMENT

  1. The Kaizen Mindset
  2. Management by Facts and Figures
  3. Problems are Oppurtunities
  4. The Seven Deadly Waste ( Non Value added Activities)
  5. Process Improvement Strategies – ECRS
  6. Problem Solving and Decision Making

MODULE 7: PERSONAL ACTION PLAN

  1. Personal Mission Statement
  2. Professional Mission Statement
  3. My 60 days Action Plan

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FEEL FREE TO ENQUIRE ABOUT OUR RANGE OF TRAINING COURSES