Practical Coaching & Mentoring Skills - TED Learning

Introduction

In coaching, learning must take place and the best way for adults to learn is by experience. This 2-day intensive practical coaching and mentoring will create powerful learning on coaching steps, process and skills to be an effective coach.

Course Objectives

At the end of the session, participants should be able to:

• Embrace coaching and mentoring as a leadership element
• Learn techniques to unlock your people’s potential to maximize their performance.
• Gain high level of trust to help people overcome their shortcomings.
• Understand the coaching steps and process and prepare a coaching plan.
• Learn the art of mentoring to gain high level of trust and credibility as leader.

Course Outline

MODULE 1: THE NEW MANAGEMENT CHALLENGES

1. The Business Reality
2. Managing Performances
3. Overview of Helping Skills & their Differences
4. Why don’t all managers coach or mentor?

MODULE 2: UNDERSTANDING COACHING

1. Coaching definitions and principles
2. The benefits of Coaching
3. The types of Coaching
4. The 3 Pillars of Coaching
5. What is coaching
6. Who is a Coach?
7. Coach profiling
8. Presentation
9. The Making of a Champion

MODULE 3: THE COACHING PROCESS

1. Connect
2. Understand
3. Design
4. Agree
5. Action
6. Improve
7. Explore
8. Evaluate

MODULE 4: COACHING SKILLS

1. Rapport Building
2. Supporting Skills
3. Questioning Techniques
4. Observation Techniques
5. Developing Trust
6. Listening Skills
7. Motivating Skills
8. Receiving and Giving Feedbacks
9. Delegation and Empowerment

MODULE 5: MENTORING

1. The Mentoring Model
2. The Mentor- Mentee Relationship
3. Characteristics of an effective mentor
4. Mentor profiling

ACTION PLAN

1. Developing your coaching Plan
2. 60 days Skill Maintenance Matrix

Who had attended this training?

1. Bank Muamalat
2. IBM Malaysia