Introduction

It is common for a Human Resource or Training Manager to measure and report the effectiveness of the training delivered to the company employees. There are many tools to measure the training effectiveness. In this 2 days workshop, participants will learn the concept and Kirkpatrick’s & Phillips’ methods of measuring training effectiveness and develop appropriate tools for such measurement.

Course Objectives

At the end of the session, participants should be able to:

• Understand the concepts of measuring training effectiveness
• Understand the Kirkpatrick’s & Phillips’ methods of measuring training effectiveness
• Link measurement items to competency/performance
• Develop appropriate tools for measuring training effectiveness
• Analyse results of levels 1, 2 & 3 evaluation
• Develop strategy for measuring training effectiveness for the organisation

Course Outline

MODULE 1: INTRODUCTION TO TRAINING EVALUATION

1. Why, when, how
2. Goal based evaluation
3. Goal free evaluation
4. Responsive evaluation
5. Systems evaluation
6. Professional review
7. The evaluation cycle

MODULE 2: TRAINING EVALUATION METHODS

1. Reaction
2. Learning
3. Behaviour
4. Results
5. Return on investment
6. Implementation strategy
7. Challenges and taboos

MODULE 3: TOOLS DEVELOPMENT

1. What & How to measure
2. Linking to course & performance objectives
3. Areas for consideration
4. Challenges in implementing training evaluation tools

MODULE 4: ANALYSING EVALUATION RESULTS

1. Collating & analysing data
2. Quality of course contents & coverage
3. Quality of methodology
4. Quality of delivery
5. Quality of participants
6. Other matters impacting learning & performance
7. Case study

MODULE 5: REPORTING & RECOMMENDATIONS

1. Collating & reporting results
2. Areas of concerns
3. Areas for enhancement
4. Areas for improvement
5. Moving forward
6. Case study

Who had attended this training?

1. Bank Negara
2. ADFIM