Customer is customer. They demand their rights though they may not be always right. However, customer is important to the business. Many of us have been a customer and aren’t we being difficult at times. So who is the difficult one? This workshop is to unravel the secret of managing well our “difficult" customers with recognizing ourselves before the customers, the various types of customers we are dealing with and how important every customer is to our business.
Key learning objectives:
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