Introduction

As English or Grammar is a vital tool and still stands as a common international language, therefore being able to communicate professionally and proficiently with the language does give credibility for positive personal image, professional image and corporate image.

Course Objectives

• Keen awareness of positive personal, professional and corporate image with business communication in English
• Able to communicate verbally with confident at workplace and social gathering
• Awareness on common grammatical and pronunciation error
• Understand email etiquette
• Understand writing and oral business protocol
• Develop interest to be better of with English language
• Develop increased confidence to speak confidently

Course Outline

MODULE 1: THE ESSENCE OF BUSINESS COMMUNICATION

1. The positive effectiveness of business communication in personal, professional and corporate environment
2. The impact when good business communication taken for granted
3. Foundation of Business Communication
4. Avoiding business communication pitfalls
5. Removing barriers to excel in English business communication

MODULE 2: MIND YOUR LANGUAGE

1. Fun with English business communication
2. Appropriating writing and oral communication language
3. Body Language during Conversation
4. Start a conversation, maintaining it and gracious exit

MODULE 3: GRAMMAR AND VOCABULARY MADE EASY

1. Common grammatical errors
2. Similar sounding words, different meaning and usage
3. Proficiency in singular and plural form
4. Perfecting practice on Pronunciation

MODULE 4: SPEAKING ENGLISH WITH ACCURACY AND CONFIDENTLY

1. Overcoming F.E.A.R with Rapport Magic
2. You can speak confidently wherever your are
3. Hear you speak
4. Presenting well is a great present
5. Seek first to be understood than to understand

MODULE 5: WRITING ETIQUETTE

1. Email etiquette and appropriate structure
2. Simple Report Writing
3. Opening, Closing, Salutation and Paragraphing
4. Managing customer’s complaints in writing

Who had attended this training?

1. NAZA group