
Welcome to TED Learning!
The ITIL® Foundation course is the entry level certification course focusing on IT Service Management Best Practices. It contains the most up-to-date core ITIL best practices presented from a lifecycle perspective. It introduces both the principles and core elements of IT service management (ITSM) based on ITIL standards. ITIL comprises of 5 core publications:
These publications enable alignment with the business at the same time improving operational efficiency of the organization.
The delivery methods include applying case study designed to enhance the effectiveness of candidates understanding of ITIL. Participants who would like to take the associated ITIL Foundation certification test are required to attend this course. It is a requirement for attending all other ITIL intermediate level learning courses available in this track.
At the end of this course, participants should be able to:
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FEEL FREE TO ENQUIRE ABOUT OUR RANGE OF TRAINING COURSES