Working in a mid-management role can be overwhelming and challenging, especially in a service-oriented organization that thrives on excellent service delivery.
One is expected to be well versed with products technical skills and knowledge while delivering the best human interactions to end-users. In other words, being high-tech with a high-touch disposition. While product technical skills and knowledge can be acquired and passed on easily from one to another, the high-touch human relations skills element has a lot to do with one’s attitude and personality. And these too, can be learned.
This 2-day program is designed for these personnel. Participants will learn, and re-learn, that to be exceptional in their careers they have to be exceptional in both the technical and human relations aspects of their job. We ensure participants are able to adopt, adapt and implement what they acquire in the training to their jobs, while enjoying the learning experience.
After the program, among other skills, participants should be able to:
FEEL FREE TO ENQUIRE ABOUT OUR RANGE OF TRAINING COURSES