Clerical & Administrative Skills: Clerical Development Program -

Introduction

Having effective clerical and administrative skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavour you pursue. In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skilfully.

Course Objectives

• Getting Organized
• Manage their time more effectively
• Prioritize their time so they can get it all done.
• Complete Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• Deal better with their managers
• Taking Care of Yourself is a priority

Course Outline

MODULE 1: GETTING STARTED

1. Workshop Objectives

MODULE 2: GETTING ORGANIZED (I)

1. Dealing with Email
2. Managing Electronic Files
3. Keeping Track of the Paper Trail
4. Making the Most of Voice Mail

MODULE 3: GETTING ORGANIZED (II)

1. Keeping Your Workspace Organized
2. Using a To-Do Book
3. The Extra Mile: Adding Project Management Techniques to Your Toolbox

MODULE 4: MANAGING TIME

1. Managing Your Time
2. Keeping Others on Track
3. Maintaining Schedules

MODULE 5: GETTING IT ALL DONE ON TIME

1. Prioritizing
2. The Secret to Staying on Track
3. Goal Setting

MODULE 6: SPECIAL TASKS

1. Planning Small Meetings
2. Planning Large Meetings
3. Organizing Travel

MODULE 7: VERBAL COMMUNICATION SKILLS

1. Listening and Hearing: They Aren’t the Same
2. Asking Questions
3. Communicating with Power

MODULE 8: NON-VERBAL COMMUNICATION SKILLS

1. Body Language
2. The Signals You Send to Others
3. It’s Not What You Say, It’s How You Say It

MODULE 9: EMPOWERING YOURSELF

1. Being Assertive
2. Resolving Conflict
3. Building Consensus
4. Making Decisions

MODULE 10: THE TEAM OF TWO

1. Working with Your Manager
2. Influencing Skills
3. What to Do in Sticky Situations

MODULE 11: TAKING CARE OF YOURSELF

1. Ergonomics
2. Stress Management
3. Dealing with a Heavy Workload

MODULE 12: WRAPPING UP

1. Words of Wisdom
2. Lessons Learned

Who had attended this training?

1. Dewan Bahasa dan Pustaka
2. Sabah
3. Golden Jomalina
4. Kokoyu
5. KL Airpot Services
6. Malaysian National Insurance
7. National Panasonic
8. MTB
9. Malaysian Palm Oil Board
10. Lembaga Getah Malaysia
11. NORTHPORT